Dear Members,

The most Frequent Asked Questions could be found below. Please check them in advance and if you have not found the solution for your problem contact our customer support.

1. Why do you have 2 different Billing Options: Recurring and Non-Recurring?
2. Why aren't my Username and Password working?
3. How do I cancel my Recurring Billing Membership?
4. Do I need to cancel my Non-Recurring Billing Membership?
5. Why can't I see the videos? I only hear sound!!
6. IE don't prompts me for a username and password when entering the membersection
7. I am trying to download and it says to right-click to "Save target as . . ." That option is grayed out / missing.

1. Why do you have 2 different Billing Options: Recurring
and Non-Recurring?

We don't want our potential members to force to sign up with a recurring membership and therefore we offer both options. For you all who preffer to remain a member and save money, we offer recurring membership as well. In addition, our Recurring Billing prices are lower to give our long term members a discount. The Recurring Billing option also provides lifetime protection against future price increases (as long as you do not cancel your rebilling option you can keep your current signup rate forever!).

1. Be sure that you have entered your username and password into the prompt exactly as you originally specified on your order form.
   
   
2. Our system is Case Sensitive!!. Please check if you type your login name and password correctly. The system makes differences between CAPITALS and normal letters.
   
   
3. Be sure that your username has not expired (Non-Recurring Billing membership only).You can renew your membership by purchasing a new one. This time don't forget to subscribe for a recurring one, because it's cheaper and won't run out of time. Moreover it can be cancelled any time.
   
   
4. Your account has been disabled.
   Due to fraud usage, your account has been disabled. It happens if too many persons from various IP addresses log in with your account. If your account is being disabled you can request a new password. Please keep your account information strictly confidential.
   
   If all of the above attempts fail, please use our contact page to mail all of the following information.

• A brief description of your problem.
• The Payment Processor you used. (CCBILL or iBill)
• Your username and password.
• Did you sign with a Recurring Billing Membership or Non-Recurring Billing?
• The date that you placed the order.
• Your full name or the name used when you placed the order.
• The e-mail address you used when you placed the order.
  

3. How do I cancel my Recurring Billing Membership?

We have made this process very easy. To cancel your Recurring Billing Membership simply click here.
Your membership will be cancelled at the end of your current membership term and your credit card will not be recharged.

Memberships are Non-Refundable! Do NOT use this form if you have a Non-Recurring Membership (see below).

4. Do I need to cancel my Non-Recurring Billing Membership?

NO, your membership will cancel automatically and your credit card will NOT be recharged. After your current membership term expires your access codes will no longer work and you must sign up again to rejoin.

5. Why can't I see the videos? I only hear sound!!

Check if the free DIVX codecs are installed!
You can download the free DIVX codecs for both PC and Macintosh from the video pages at each set. Once you have downloaded the codecs, please install them and restart your computer. If the codecs are installed correctly the videos will play fine.
DIVX introduced DIVX 6.0 and some users are experiencing difficulties with our movies, especially our latest wide screen movies. This version 5.2.1 should play the movies!

Please download the videos locally first!
The DIVX videos are not streaming videos, so they shouldn't play in your video player untill they are downloaded. So instead of clicking on the video link and playing them immediately please download them first locally. You can download them by right clicking on the video link and choosing the 'Save target as' option from the drop down menu.